FAQs


Pest Control

1. When your home needs pest control?

Go for pest control if you want to get rid of cockroaches, ants, mosquitoes, termites and bed bugs. Especially with unhygienic surroundings and stagnant water, preventive measures are required. If you wish for safe and healthy environment for your family, regular pest control is recommended every 3 months.

2. What do we do in Pest Control?

We send licensed professional team of 1-2 professionals with government approved pesticides. They first inspect your home and explain the process & the expected results to you. A complete pest control takes 30-60 min depending on the size of the apartment. Process includes application of odorless government approved chemicals on infested areas. We offer pest control services for cockroaches, ants, mosquitoes, termites and bed bugs.

3. How long will the treatment take?

This depends on the type of treatment chosen, size of apartment and the intensity of infection. General Pest control for a 2BHK should be completed in 1 hr. Whereas Anti Termite & Anti Bed Bug treatment can take anything between 1-2 hrs. Depending on the area affected.

4. Do we offer re-work and warranty?

We offer 15 days rework warranty for GPC single service. For bed bug and termite treatment, 30 days rework warranty is provided. As effectiveness of mosquito control treatment depends on external environment to large extent, we do not offer any rework warranty for the same. You may raise any concern to our customer contact Centre on 8433-558881 or mail us at contact@pickpa.com.

5. When can I cancel my order?

Order can be cancelled any time before 3 hrs. Prior, by calling at 8433-558881.

6. I don't know what kind of pest should to avail? What should I do?

Don't worry, we know. Our team before assigning it to professional they will call you and take all your information from you and recommend you the best in every aspects.

7. What are the methods of payment?

You can pay online or by cash. You can pay through Debit & Credit Cards, PayTM & Net Banking. A payment link will be sent to your registered Email ID & registered mobile number, post completion of the service. You also have an option to pay online via the Task page on our App.

Cleaning Sevices

1. When your Home needs a Deep Cleaning?

You should go for Deep Cleaning if you have places or items in your house which are not covered in daily cleaning. Typically window sills & grooves, electrical fixtures, ceiling & exhaust fans accumulate dust as well as germs over time which are not visible to the naked eye. You might see yellowish stains on your bathroom floor & tiles and scaling on your taps and faucets or stubborn grease on your kitchen stove, platform & tiles as well. Deep cleaning takes care of these tough to clean areas of your home. What’s more, a steam wash will completely sanitize your entire house and give it a fresh looking shine.

2. What is the Cleaning Flow Mechanism like?

We will be using Inside out mechanism to do a full home deep cleaning.
We start with Bed Rooms except one to make sure the customer has enough space for privacy.
We move to the Kitchen and it too goes with inside out e.g. cleaning cupboards and shelves first then rest.
We deep clean duct area balcony by considering each and every corner, then we move to living rooms and a common bathroom, which includes sofa, fans etc.
Finally, we have to make sure to get the home verified by checking the entire home. Once checked we get the customer to have a look in case anything is missed.

3. When do I receive the service professional's details after booking the task?

You will receive the service professional's details one hour prior to the task time.

4. How much time this cleaning take?

Duration of the service depends on the size of the apartment. Generally our team takes around 4-6 hours to clean a 2 BHK apartment thoroughly.

5. What are the requirements from your side?

We just need water & electricity connection to get going.

6. What's all criteria to decide the rates?

Our prices include labor & transportation charges and cost of the cleaning agents and equipment costs. Prices are fixed basis on the size of house and inclusive of all taxes.

7. Do we offer re-work and warranty?

We do not offer any warranty for this service. We request you to verify the service thoroughly once the process is complete and before our professionals leave your place. You may raise any concern to our customer contact Centre on 8433-558881 or mail us at servics@pickpa.com.

Painting Sevices

1. What are the inspection charges?

We have a minimum inspection charge of INR. 200, which is inclusive of service tax. However, any service done will be adjusted against this charge.

2. Do I need to pay minimum service charge when I’ve called serviceman only for a quotation?

Yes. However, it will be adjusted in your final bill amount.

3. How much advance will I have to pay if I agree upon the quotation?

30% of the quotation amount has to be paid in advance and remaining amount will be paid as per the discussion with the service professional.

4. What are the types of painting?

Fresh Painting (Premium): 2 coats Putty + 2 coats primer + 2 coats paint
Re-painting (Basic): Touch up putty + 1 coat paint

5. What are the modes of payment after service completion?

You can pay online or by cash. You can pay through Debit & Credit Cards, PayTM & Net Banking. A payment link will be sent to your registered Email ID & registered mobile number, post completion of the service. You also have an option to pay online via the Task page on our App.

6. How to avail painting & civil work services from PickPA?

Book an inspection.
The inspector will come at the requested time to inspect your home.
The inspection will be followed by a detailed email quotation containing scope of work, timelines & payment terms.
Once you agree, the painting will begin.
Get relaxed, we are at your assistance.
Pay the remaining amount once the work is finished.

7. When do I receive the service professional's details after booking the task?

You will receive the service professional's details one hour prior to the task time.

Interior Designing

1. What are the inspection charges?

We have a minimum inspection charge of INR. 200, which is inclusive of service tax. However, any service done will be adjusted against this charge.

2. Do I need to pay minimum service charge when I've called serviceman only for a quotation?

Yes. However, it will be adjusted in your final bill amount.

3. How much advance will I have to pay if I agree upon the quotation?

30% of the quotation amount has to be paid in advance and remaining amount will be paid as per the discussion with the service professional

4. What are the types of mason work we do?

Roof
Exterior walls
Interior walls
Bathroom Kitchen
Society Amenities
Rising Dampness
Water Tank

5. How do we do in Mason?

Book an inspection. The inspector will come at the requested time to inspect your home and up frontally he will be explaining thing to you as this mason service is only the unorganized sector. The inspection will be followed by a detailed email quotation containing scope of work, timelines procedure.

6. How to avail Interior Designing Service from PickPA?

Book an inspection. The inspector will come at the requested time to inspect your home. The inspection will be followed by a detailed email quotation containing scope of work, timelines & payment terms. Once you agree, then we will begin. Get relaxed, we are at your assistance. Pay the remaining amount once the work is finished.

7. When do I receive the service professional's details after booking the task?

You will receive the service professional's details one hour prior to the task time.

Electrical Sevices

1. Why are your rates higher than that of the local Electricians?

All our Electricians are qualified and highly experienced professionals with proper background checks & verifications done, such that your safety is never compromised. Also we offer a 7 day warranty on our service. If the problem recurs within this time period, we will re-do the job free of cost.

2. Is it safe for me to allow your Electrician in my home?

It is absolutely safe for you to trust our Electricians. All our Electricians go through a round of background verification before being hired. Moreover, our Operations Team is always in constant touch with the Electricians while the work is being done.

3. Do you offer warranty on your work?

We offer 7 days warranty on the work done. We would do the rework free of cost (excluding if any spare part/material is needed) should a problem arise within 7 days of the work done by us.

4. Do your rates include the cost of materials (spare parts) also?

All our rates for Plumbing services are only for Labor Charges. They do not include the cost of materials. Our Electricians will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our Electrician will buy the same for you. Always insists for bills, in the later case.

5. What is the difference between a 'minor' and 'major' work?

There is no such thing called a minor work or major work. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.

6. What is the validity of the quote provided by PickPA?

You can have full faith in the quote provided by PickPA. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up PickPA and ask for a justification.

7. What if I am not happy with the service or the service provider?

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 8433-558881 or mail us contact@pickpa.com. It is advised to do this within 24hrs of your service.

Plumbing Sevices

1. Why are your rates higher than that of the local Plumbers?

All our Plumbers are qualified and highly experienced professionals with proper background checks & verifications done, such that your safety is never compromised. Also we offer a 7 day warranty on our service. If the problem recurs within this time period, we will re-do the job free of cost.

2. Is it safe for me to allow your Plumber in my home?

It is absolutely safe for you to trust our Plumbers. All our Plumbers go through a round of background verification before being hired. Moreover, our Operations Team is always in constant touch with the Plumbers while the work is being done.

3. Do you offer warranty on your work?

We offer 7 days warranty on the work done. We would do the rework free of cost (excluding if any spare part material is needed) should a problem arise within 7 days of the work done by us.

4. Do your rates include the cost of materials (spare parts) also?

All our rates for Plumbing services are only for Labor Charges. They do not include the cost of materials. Our Plumbers will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our Plumber will buy the same for you. Always insists for bills, in the latter case.

5. What is the difference between a ‘minor‘ and ‘major‘ work?

There is no such thing called a minor work or major work. Our rates are dependent on the workmanship skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.

6. What is the validity of the quote provided by PickPA?

You can have full faith in the quote provided by PickPA. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up PickPA and ask for a justification.

7. What if I am not happy with the service or the service provider?

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc. please report it to our Customer Support Desk at 8433-558881 or mail us report@pickpa.com. It is advised to do this within 24hrs of your service.

Carpentry Sevices

1. Why are your rates higher than that of the local Carpenters?

All our Carpenters are qualified and highly experienced professionals with proper background checks & verifications done, such that your safety is never compromised. Also we offer a 7 day warranty on our service. If the problem recurs within this time period, we will re-do the job free of cost.

2. Is it safe for me to allow your Plumber in my home?

It is absolutely safe for you to trust our Carpenters. All our Carpenters go through a round of background verification before being hired. Moreover, our Operations Team is always in constant touch with the Carpenters while the work is being done.

3. Do you offer warranty on your work?

We offer 7 days warranty on the work done. We would do the rework free of cost (excluding if any spare part material is needed) should a problem arise within 7 days of the work done by us.

4. Do your rates include the cost of materials (spare parts) also?

All our rates for Carpenters services are only for Labor Charges. They do not include the cost of materials. Our Carpenters will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our Plumber will buy the same for you. Always insists for bills, in the latter case.

5. What is the difference between a 'minor' and 'major' work?

There is no such thing called a minor work or major work. Our rates are dependent on the workmanship skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.

6. What is the validity of the quote provided by PickPA?

You can have full faith in the quote provided by PickPA. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up PickPA and ask for a justification.

7. What if I am not happy with the service or the service provider?

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc. please report it to our Customer Support Desk at 8433-558881 or mail us report@pickpa.com. It is advised to do this within 24hrs of your service.

Carpentry Sevices

1. What type of equipment do you service, repair, maintain, install & apply energy savings to?

All types, we can also provide energy savings to small commercial split air conditioning, package units or large commercial chillers. The higher your energy bill the more you save!

2. How long does it take to install a new Air Conditioning Unit?

We can arrange the installation at a time convenient to you. Most residential installations of a split system generally takes 4-6 hours. An installation of a ducted system generally takes 1 day. If additional work is required the time frame may extend.

3. Do many of your customers require emergency assistance?

Fortunately, our prudent customers on maintenance programs rarely have to call in an emergency during the summer. Why? Because we provide quality installations time after time. The right design combined with regular programmed maintenance all but eliminates calls from customers during the hot season.

4. What information is required for warranty service?

You must have the actual Proof of Purchase (Receipt) for warranty service.
1. Owner's details. Name, Address, Contact numbers.
2. Product information: Model number, Serial number.
3. Date of purchase, Shop name, Contact number.
4. Installers name, Contact number.

5. Is your work guaranteed?

We offer 15 days rework warranty for AC service. Parts are guaranteed according to the manufacturer, which is usually between 3-12 months.

6. I don't know what kind of pest should to avail? What should I do?

Don't worry, we know. Our team before assigning it to professional they will call you and take all your information from you and recommend you the best in every aspects.

7. What are the methods of payment?

You can pay online or by cash. You can pay through Debit & Credit Cards, PayTM & Net Banking. A payment link will be sent to your registered Email ID & registered mobile number, post completion of the service. You also have an option to pay online via the Task page on our App.

8. When can I cancel my order?

Order can be cancelled any time before 3 hrs. Prior, by calling at 8433-558881.

Computer Repair

1. Do you repair Apple Mac's?

Yes, we repair all types of Apple devices subject to spares availability

2. How long will the repair take?

We can typically repair most things within 24-48 hours, subject to spares availability. We also offer an express service for an additional charge.

3. Can you replace a broken screen?

Yes, we both stock, and have access to, all screen types. Alternatively you may wish to supply your own screen and we will be happy to fit it for you.

4. Do you repair Desktop computers as well as Laptops?

We repair all brands & models of PC and Laptop, including Apple products such as iMac's and iPad's subject to spares being available. We hold a large range of spares and what we do not have in stock we can get very quickly.

5. Is my data secure?

Yes. Firstly we do not access any of your data unless you have specifically asked us to do so, or that it is required due to the nature of the fault. No copies of data are made or retained unless instructed to do so. No data is ever deleted without your permission and we can backup and restore any data should we need to replace a hard drive for example.

6. Do you offer a fixed price repair?

Yes. We offer a fixed price repair. As we do not charge to inspect or provide quotation, when we have received your computer and diagnosed the problem, we will call you with a fixed price quotation that you can choose accept or not. Some common repairs can be priced without inspection such a motherboard repairs, screen replacements and power socket replacements.

7. What happens if you cannot repair my computer?

Sometimes it is not economical to repair a computer. If we feel that the cost of repairing or replacing a faulty part or software on your computer is not money well spent, then we will tell you so. In these cases we can offer to transfer or backup your data to another device.

8. Will you charge me if you cannot repair my computer?

No. We operate a NO-FIX NO-FEE policy. Therefore if either we cannot repair it or that it is uneconomical to do so there is no charge to you.

IT Consultancy Sevices

1. What does pickPA Tech Services do?

We help entrepreneurs get ready to raise capital.
This usually consists of some or all of the following solutions and services:
Website Development.
Mobile App Development.
PHP / Java based Web Application (ecommerce/ SaaS based products).
Website Domain name registration & Hosting
Testing & Quality Assurance
Software After-Release Support
Computer customized software development.
LOGO & Graphics Designing.
Digital Marketing.
Business plan development.
Competitor research, analysis and Strategy development.
Market research and analysis.

2. How would my business benefit from Managed pickPA Tech Services?

Some of the proven benefits associated with Intelligent IT Services Managed IT Services include:
Reduce operating costs, up to 30%
Reduce HR responsibilities and operational headaches
Improve network performance and access
Improve employee satisfaction with IT support
Ensure continuity in IT support personnel and structure
Receive piece of mind in knowing that true experts are managing your IT environment

3. How long will it take to complete my website?

Once we have all the content (text and images), it should take 3-6 weeks for us to design and build a typical, small scale website of 8-10 pages. The most time consuming phase of any web project is collecting and writing the content. Most websites are developed in only 1-3 weeks. We're also able to create a professional site in as little as 72 hours, when immediate promotion is needed.

4. How much do you charge to design a website?

We develop websites for INR. 10,000 to 30,000 on average. In some cases, such as extensive websites for E-commerce with payment gateway, the cost is often 50,000 INR. and up. Our quotes are about half what most many of our competitors charge.

5. What type of payment forms do you accept?

We accept debit and credit card payments, as well as checks and money orders.

6. The only thing I know is that I need a website, can you help?

Yes we can. Contact us using one of the many methods on this website and we will contact you to discuss. We will gather enough information to start the process and aid you in the right direction.

7. What if I have the design, can you make a website out of it?

Yes. Integrating a design from another graphic artist is not an issue and is common practice. Before providing us with your design please contact us for information on proper formats and file types. We can work with just about anything but if we can request it right from your designer the first time everything will go smoother.

8. What are your payment terms?

Generally we require a one third deposit. The second third is due at design approval, and the final third at launch or 30 days after final testing begins, whichever comes first.

9. Are your sites mobile-friendly?

Yes. Every site we have built has been mobile-friendly. The method we use to achieve this is known as responsive design, which ensures that the site works well on a wide variety of screen sizes, from smartphones and tablets through to small and large desktop monitors.

10. Does your pickPA Tech Services (IT consultancy) provide copywriting services?

Yes, We do.

Address

Mumbai | Navi Mumbai | Thane

Contact

+91 84335588 81/82

Email

contact@pickpa.com