Trouble with your account?

Please read through our FAQ below for solutions to common account issues.

If you continue to experience issues, please create a new support request.

I am unable to log in, even when I tried to reset my password

To fix:

Please visit our registration page and begin the registration process with your current email address. If the process continues without error, you will receive an email confirmation and can continue setting up your dashboard account.

I created a new account but never received a confirmation email

Email at times can certainly be fussy.

To fix:

If you have confirmed that our confirmation email has not gone into your spam or trash folders, please submit a support request and we will activate your account.

I have attempted to reset my password, but never received a reset action email

To fix:

If you have confirmed that our reset email has not gone into your spam or trash folders, please submit a support request to have your dashboard password manually updated.

I have confirmed my email address but I receive an error that says it is invalid

At times our system will timeout stale confirmation messages.

To fix:

Sign-Out of the website and close the browser tab the site is loaded in. Open a new tab and re-log into the website. You should now be greeted with a preliminary profile creation form.

I'm saying goodbye, and wish to delete my account

We're sorry to see you go! Hopefully this is a sweet parting because we have placed you with your dream position!

To fix:

Please submit a support request to alert us that you would like your account closed.

My issue is not addressed here

We're happy to help! Please submit a support request describing the issue you are encountering in detail and we will work to resolve it asap.