Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use and the Privacy Policy and your representation that you are adult enough to use the services as per laws of the land.
Your use of the Service after such posting will constitute your acceptance of and agreement to such changes. Therefore, you should frequently review these Terms of Use and the Privacy Policy to see if there has been any update and changes incorporated.
This Terms of Use is subject to change at any time, effective upon posting on the Service. pickpa.com is a marketplace platform for household service providers and enables the connection between individuals seeking to obtain services ("Customer") and/or individuals seeking to provide services ("Service Provider"). Customer and Service Provider together are hereinafter referred to as "Users" and individually as "User". Those certain services requested by the Customer, which are to be completed by the Service Provider, are hereinafter referred to as "Services".
pickpa.com has limited control over the quality, timing or legality of Services delivered by Service Provider. pickpa.com makes only a sincere attempt to provide best Service Providers and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users. Although pickpa.com does perform background checks of Service Provider, pickpa.com cannot confirm that each User is who they claim to be. pickpa.com does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.
NEITHER pickpa.com NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. pickpa.com AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
Customer offer Service Payments for each requested service. Three days after a service is scheduled, if there is no complaint by the Customer, the service will be marked as closed by pickPA, the agreed upon payment will be transferred to the Service Provider. The Service Payment must be paid through the pickpa.com web services to the extent possible. Any Service Payments paid in cash outside of the pickpa.com Web Service are NOT subject to refunds.
pickpa.com is only a marketplace of service providers. Though we take utmost care in collecting information and background check of service providers still we may have missed out any information unknowingly and/or Users have not have shared the correct and all information with pickpa.com. Hence if any dispute arises with one or more Users, you release pickpa.com (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Links (such as hyperlinks) from pickpa.com to other sites on the Web do not constitute as the endorsement by pickpa.com of those sites or their content. Such links are provided as an information service, for reference and convenience only. pickpa.com does not control any such sites and is not responsible for their content. The existence of links on the Service to such websites (including without limitation external websites that are framed by the pickpa.com Service as well as any advertisements displayed in connection therewith) does not mean that pickpa.com endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.
The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by pickpa.com's Terms of Use or Privacy Policy. You access such third-party websites at your own risk. pickpa.com expressly disclaims any liability arising in connection with your use and/or viewing of any websites or other material associated with links that may appear on the Service. You hereby agree to hold pickpa.com harmless from any liability that may result from the use of links that may appear on the Service.
The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities ("Public Areas") that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:
Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer.
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others.
Use the Service for any purpose which is in violation of local, state, national, or international law.
Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
Advertise or offer to sell any goods or services for any commercial purpose on the Service which are not relevant to the services offered on the Service.
Conduct or forward surveys, contests, pyramid schemes, or chain letters.
Impersonate another person or allow any other person or entity to use your identification to post or view comments.
Post the same note repeatedly (referred to as 'spamming'). Spamming is strictly prohibited.
Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Service.
Restrict or inhibit any other User from using and enjoying the Public Areas.
Imply or state that any statements you make are endorsed by pickpa.com, without the prior written consent of pickpa.com.
Use a robot, spider, manual and/or automatic processes or devices to data-mine, data- crawl, scrape or index pickpa.com in any manner.
Hack or interfere with pickpa.com, its servers or any connected networks.
Adapt, alter, license, sublicense or translate pickpa.com for your own personal or commercial use.
Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by pickpa.com.
Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.
All submissions made to Public Areas will be public, and pickpa.com will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.
"Your Information" is defined as any information and materials you provide to pickpa.com or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to pickpa.com that Your Information
will not be false, inaccurate, incomplete or misleading.
will not be fraudulent or involve the sale of counterfeit or stolen items.
will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy.
will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing.
will not be obscene or contain child pornography or be harmful to minors.
will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
will not create liability for pickpa.com or cause pickpa.com to lose (in whole or in part) the services of its ISPs or other partners or suppliers.
Solely to enable pickpa.com to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.
Customers are obligated to pay for the Services, unless specifically notified otherwise. Customers can pay using Internet Banking and/or credit/debit cards ("Bank Account") through pickpa.com's payment gateway partners or could just pay the pickPA Service Provider in cash after the Service is completed. Customer can also pay at the end of a completed Service transaction. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, pickpa.com or Service Provider will charge your Bank Account according to the amount agreed upon between you and pickpa.com for the use of the Service. pickpa.com and / or Service Provider retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction.
At pickpa.com and Service Provider's discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by pickpa.com.
While pickpa.com will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold pickpa.com harmless for any damages that may result therefrom. pickpa.com will use third party services to process banking information. For further information regarding that Services, please contact pickpa.com to request information about pickpa.com's internet banking and other cashless transaction providers.
You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on pickpa.com income).
Without limitation, pickpa.com may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of pickpa.com posted on the Service from time to time, or if pickpa.com otherwise finds that you have engaged in inappropriate and/or offensive behavior. If pickpa.com terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, pickpa.com reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
pickpa.com may terminate or suspend your right to use the Service at any time for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.
You may terminate this Agreement at any time by ceasing all use of the Service. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that users see or read on the Service is owned by pickpa.com or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. pickpa.com owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the Intellectual Property Rights Act, as amended. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without pickpa.com's express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of pickpa.com and/or the relevant right holder.
The service marks and trademarks of pickpa.com, including without limitation pickpa.com and the pickpa.com logo are service marks owned by pickpa.com. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
pickpa.com reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or any content or information on the Service with or without notice. pickpa.com will not be liable to any party for any modification or discontinuance of the Service.
You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of pickpa.com and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify pickpa.com in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to pickpa.com upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of pickpa.com's trade secrets, confidential and proprietary information and all other information and data of pickpa.com that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
NEITHER pickpa.com NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS.
pickpa.com AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
YOU AGREE NOT TO HOLD pickpa.com, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY pickpa.com OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.
UNDER NO CIRCUMSTANCES WILL pickpa.com ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.
You hereby agree to indemnify, defend, and hold harmless pickpa.com, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.
In case of any dispute between the Users and pickpa.com, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Mumbai, India. The language of the arbitration shall be English. Special Promotions.
pickpa.com may from time to time provide certain promotional opportunities to Customer. All promotions will be run at the sole discretion of pickpa.com, and can be activated, modified or removed at anytime by pickpa.com without advance notification.
In the event that you are given a code by or on behalf of pickpa.com through which you may refer a friend to pickpa.com in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by pickPA in its sole discretion. Without limiting pickpa.com's other rights and remedies, pickpa.com may terminate such code and/or your account for any breach of this Section.
No independent contractor, agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship is intended or created by this Agreement.
pickpa.com takes no responsibility for money paid to Service Provider without informing us. pickpa.com has no control over payments made in cash to Service Provider.
We discourage any tips or reward to any of our Service Provider however if any Customer is doing so is completely based on their own will and decision.
Service Provider is liable for any damage by him, in occurrence of any such event the Customer is requested first contact pickPA customer care and then may lodge a complaint against the Service Provider, if the solution is resolved amicably.
pickpa.com may decline to arrange Service Providers on National Holidays, Public Holidays, Government Holidays without any obligation to any customer or user.
Customers are requested to report/inform us immediately for any misconduct or unsatisfied behavior of any of Service Provider so that pickpa.com can take action for improvement. However if the misconduct is falling in the category of breach of law then Customer may deal with that as per the applicable laws directly with the Service Provider and pickpa.com will not be responsible in such case.
Also, in case any criminal act is committed by the Service Provider while providing Services, the Customer, at its own will can take direct action under the laws of country and also keep us informed on full details of the same. pickpa.com will not be party to any such action.
pickpa.com reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement (including the Privacy Policy at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Service. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. pickpa.com may change, modify, suspend, or discontinue any aspect of the Service at any time. pickpa.com may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE pickpa.com PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT
Customers can rescheduled or cancel the service request anytime online through pickPA Mobile App in 'My Orders' section or using the 'Track Order' link sent in the booking SMS.
If service request is cancelled or rescheduled before the cancellation time limit, then the cancellation charges will NOT be applicable.
If service request is cancelled or rescheduled after the cancellation time limit, then the cancellation charges will be applicable.
If the service provider is running late by 30 minutes and customer wants to cancel the service request, then the cancellation charges will NOT be applicable.
pickPA reserves the right to cancel any service request at any point of time and will not be liable to anyone for the same.
In case the service request is cancelled by pickPA, then customer is NOT liable to pay cancellation charges.
| Service | Visit / Cancellation Charges | Cancellation Time Limit (before the scheduled service time) |
|---|---|---|
| Home/ Sofa/ Carpet/ Office Deep Cleaning | 200/- | 24 Hours |
| Pest Control Services | 200/- | 24 Hours |
| APPLIANCES | 150/- | 4 Hours |
| Painting Services | 150/- | 24 Hours |
| Interior Designing Service | 150/- | 24 Hours |
| Water Proofing | 150/- | 24 Hours |
| Electrical Services | 150/- | 2 Hours |
| Plumbing Services | 150/- | 2 Hours |
| Carpentry Services | 150/- | 2 Hours |
| AC Services | 150/- | 2 Hours |
| PC and Laptop Repair | 150/- | 24 Hours |
| Tech Services | 300/- | 24 Hours |
Rework Policy is only applicable for service issues related to workmanship. If there is any problem with spare parts or material, same will not be covered under Rework Policy.
Any kind of functional issue reported within warranty period post completion of work will be inspected by the service provider and if workmanship issue is identified, rework will be provided without any additional cost.
For any issue reported post the warranty period, the same needs to be booked as a fresh order and standard charges will be applicable.
For any extended warranties, please talk to service providers directly. Please insist for the warranty in writing from service provider. pickPA will not be responsible for such extended warranties.
Customers are advised to procure the spare parts themselves. However if service provider procures material or spare parts on customer’s request, please insist on material bill. pickPA will not be responsible for any issues, defects and quality of such material.
If the service provider is asked to do any job which is beyond his technical expertise or scope of work, no rework will be encouraged for the same.
Customer is advised not to directly contact service providers regarding an order booked through pickPA. All warranties offered by pickPA stands null and void in such cases.
For any kind of major dispute or disagreement between customer and service provider, pickPA's supervisor will inspect and his decision will be final regarding the scope of rework.
In any case, overall rework value will not go beyond the service charges paid by the customer. pickPA's discretion will be final for the rework amount.
If you do have concern with regard to the service quality or service provider, you may write to us at contact@pickpa.com or contact at 8433-558881 within 24 hours of your service.
Rework terms and conditions for each of our services are mentioned in the table below:
| Service | Cart Item | Warranty Period |
|---|---|---|
| APPLIANCES | All Cart Items | No warranty |
| All Cleaning Services - Home/ Office/ Sofa/ Carpet /Chair | All Cart Items | We do not offer any warranty for this service. We request you to verify the service thoroughly once the process is complete and before the service provider leaves your place. If you have any concerns with the service quality or the provider, you may write to us at contact@pickpa.com or contact us at 8433-558881 within 24 hours of your service. |
| Pest Control | All Cart Items | 30 Days warranty |
| Painting Services | All Cart Items | 3 years warranty |
| Interior Designing Service | All Cart Items | 5 years warranty |
| Water Proofing | All Cart Items | 5 years warranty |
| Electrical | All Cart Items | 7 Days |
| Plumbing | All Cart Items | 7 Days |
| Carpentry | All Cart Items | 7 Days |
| AC Services | Servicing | No Warranty |
| Installation and Removal | 7 days warranty | |
| Gas Charging | No Warranty | |
| AC Repair Services | 7 days warranty | |
| PC and Laptop Repair | All Activities | 7 days warranty |
| Tech Services | All Cart Items | 3 Months Services |
"First service with PickPa for laptop repairing. Very good team and amazing and fast service at a very affordable charge"
"Worth of time and money. Service is good and trained technicians."
"Excellent service by experienced professionals with good technical support from the backend team..."
"First service with PickPa for laptop repairing. Very good team and amazing and fast service at a very affordable charge"
"Worth of time and money. Service is good and trained technicians."
"Excellent service by experienced professionals with good technical support from the backend team..."
Address
Mumbai | Navi Mumbai | Thane
Contact
+91 84335588 81/82
contact@pickpa.com